Frequently asked questions.
Quick answers about product status, documentation, ordering, and support.
Are Elarion products for human or veterinary use?
No. Products are sold strictly for qualified laboratory research use and are not intended for human or veterinary use.
Are Certificates of Analysis available?
Testing is underway. Certificates of Analysis will be published on the COA page when available. Documents are specific to the product and batch.
How do I place an order?
Open a product page, add the item to your cart, and continue through the secure WooCommerce checkout.
What payment methods are available?
Available payment methods appear during checkout. Do not send payment details by email or through the contact page.
How will I receive shipping updates?
Tracking and fulfillment information is sent to the email address used during checkout once the order is processed.
Can I change or cancel an order?
Contact support as soon as possible. Changes cannot be guaranteed after an order enters fulfillment.
How should products be stored?
Follow the handling and storage information supplied for the specific product and lot. Contact support if documentation is missing.
How can I request batch information?
Send the product name and lot number through the contact page or email support@elarionenterprisesusa.com.